BRIDAL WARRANTY
We stand behind the quality of our pieces. Ring Concierge offers a complimentary lifetime warranty on all Bespoke and bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.
This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.
If you encounter any problems with your engagement ring or wedding band, contact your bridal consultant on how to proceed with your repair.
Please kindly note that any work performed on our pieces by anyone outside of Ring Concierge will void this warranty.
FINE JEWELRY WARRANTY
It is the RC promise that your jewelry is delivered free of quality defects. We do our best to guarantee that your pieces arrive perfect. Should your piece arrive with a defect, please live chat our Customer Care team or reach out to us at info@ringconcierge.com so we can get this taken care of for you!
We stand behind the quality of our pieces. Ring Concierge offers a complimentary 3 year limited warranty on all fine jewelry purchases within the US. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain. Within the first year of purchase, Ring Concierge will correct any manufacturing or quality-related problems at no cost. Outside of one year and up to 3 years from date of delivery, Ring Concierge proudly will take in any piece for inspection. For any damages deemed a manufacturing defect or quality related issue, Ring Concierge will repair at no cost to you. For any damages deemed normal wear and tear, a fee will be determined based on the assessment by our Jewelers. Once a fee is determined someone from Ring Concierge will contact you to collect payment. After 3 years from the date of delivery Ring Concierge will happily assist with any repair at a fee plus additional tax and $15 shipping.
This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty.
For issues with any of your RC pieces, visit help.ringconcierge.com to get instructions on how to proceed with your repair. For in-store orders, please contact info@ringconcierge.com and our Customer Concierge Team will assist in initiating your repair or resizing.
Please kindly note that any work performed on our pieces by anyone outside of Ring Concierge will void this warranty. For our terms and conditions, please click here.